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The Windsor Symphony Orchestra (WSO) collects personal information in the course of its business which it protects and safeguards in accordance with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA). The WSO is responsible for all personal information it holds and remains responsible when personal information is processed by third parties on the WSO’s behalf.
If you have any questions or concerns about the WSO’s privacy policy or practices, please contact the WSO Privacy Officer: Executive Director, Sheila Wisdom.
519-973-1238 ext. 19.
swisdom@windsorsymphony.com
121 University Ave. W.
Windsor, ON, N9A 5P4
The WSO collects personal information from patrons and donors which can include:
Business addresses and certain publicly available information, such as names, addresses, and phone numbers as published in telephone directories, are not considered personal information. The WSO collects information about identifiable individuals from published or public sources for the purposes of its own fundraising activities if the information is reasonably necessary for the fundraising activities.
Personal information is acquired when selling tickets and processing donations. It may also be acquired when people participate in WSO fundraising events, promotions, lotteries, surveys, or register to receive email bulletins. Access to the WSO website is anonymous unless the patron voluntarily supplies information through such transactions as email, entering a contest, making a purchase, subscribing to an e-newsletter, or registering for a program.
Information Collected by Technology: The nature of the internet requires specific information to be exchanged between a web visitor and the WSO’s website. The information collected through website technology does not identify individuals personally. It includes:
This information is used to identify system problems and monitor network traffic. The WSO does not attempt to link this information with the identity of the visitors to the WSO website except when necessary to protect the service, the site, or the visitors to the site.
The WSO website uses “cookies.” Cookies are small data files that are stored on your computer when you visit a website.
They allow the site to track that browser’s movement through the site over several sessions. Through cookies, a website can recognize repeat users, facilitate the user’s access to and use of the site, and allow a site to track usage behaviour that will allow content improvement. We use cookies only for the above-mentioned purposes and will not use them to identify users or to track other usage.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, certain features of our website may not be available to you. To learn more about cookies, please visit http://www.allaboutcookies.org/.
We also use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, and other similar technologies on our websites and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our websites and our advertising. Pixel tags on our site may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your browser type, your operating system, date and time information, and other technical information about your computer, but it does not allow us to identify you individually. We may also track certain information about the identity of the website you visited immediately before coming to our site. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We may combine the information we collect through cookies and pixel tags with other information we have collected from and about you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, to understand your preferences and for other internal business purposes.
Personal information is used primarily for purchase and donation transactions and to deliver tickets and tax receipts. It is also used to provide customer service with reminders about concert dates and times, other WSO events and special offers. It is also used to solicit support in WSO ticket sales and development campaigns through direct mail and electronic communication. The WSO may inform patrons about the events of other arts or cultural organizations if deemed to be of significant value to WSO patrons. Occasionally, the WSO may provide information to patrons from its sponsors.
THE WSO DOES NOT EXCHANGE OR SELL PATRON LISTS WITH OTHER ARTS ORGANIZATIONS OR PRIVATE VENDORS.
From time to time, the WSO may use your personal information in the following ways:
Only authorized WSO personnel have access to the information based on their need to deal with the information for the reasons it was obtained. When it is shared with a third party agency (this is necessary for payment processing) they are bound by contract to the same privacy standard that the WSO uses, and data is provided for one-time use only.
We use Google Analytics. Google may collect information about your activity on our site and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. More specifically, we use these Google Analytics features:
For more information about this practice and to understand your options, including how you can opt-out of receiving third-party behavioural ads, please visit the Digital Advertising Alliance website as http://youradchoices.ca/.
To prevent your browser data from being used by Google Analytics, learn about Google Analytics’ currently available opt-outs for the web. You must download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 8-11, Safari, Firefox and Opera.
The WSO identifies the purposes for the personal information it collects and informs patrons through privacy messages which appear in print and electronic materials used to collect personal information such as sales and donation brochures, website, point-of-sale screens, and email club sign-up.
The WSO obtains consent for the collection, use, or disclosure of personal information. Patrons who are informed of the WSO’s uses of personal information through its privacy messages, and who do not ask to opt out or be removed from WSO lists, are understood to have granted implied consent. Explicit consent (oral, written, “opt-out”, or “opt-in”) is also used.
To be removed from WSO mail, phone, or email lists, please send a message to boxoffice@windssorsymphony.com or call the Patron Services at 519.973.1238 ext. 2.
Use: Information is used for the purposes described above and no others.
Disclosure: The WSO does not sell or rent its list of patrons.
Retention: Hard copy records with patron transaction information are retained in the WSO accounting department as required by law for seven years and then shredded. Electronic database files with purchase and donation history are retained as the WSO often has decades-long relationships with its supporters and requires this information to service and recognize them appropriately.
The WSO takes technical, contractual, administrative, and physical security steps to protect the personal information in its possession. The security safeguards are appropriate to the sensitivity of the personal information.
The WSO strives to keep personal information accurate, complete, and up-to-date. Upon request, the WSO will provide a patron with information on the existence, use, and disclosure of his or her personal information. The patron may verify the accuracy and completeness of the information, and have it amended as appropriate.
