General Ticket Policy

How to Purchase Tickets

Delivery Options

Lost or Forgotten Tickets

Exchange Policy

Ticket Returns

Weather Policy



General Ticket Policy


Artists, programs, dates, prices, talks are subject to change without notice. If possible, changes will be announced in advance.


Prices: All published WSO ticket prices include HST. Other fees may be applied to the ticket price.

Senior - 65+
Student - Ages 17 and under; as well as FULL TIME students (Student ID required)


Ticket Fees: a Heritage Preservation Fund (HPF) Fee of $2 per ticket is applied to every order with the exception of free events and educational events (including Concerts for Kids). This fee is collected by the City of Windsor and goes towards maintenance of The Capitol Theatre. A mailing fee is applied to all tickets mailed.


Delivery Method: Tickets purchased within ten days of the concert will not be mailed. Patrons may choose Print at Home tickets, Box Office Pick Up or Will Call. Not all options may be available for all performances. Please see Delivery Options for more detail.


Accessibility: The Windsor Symphony Orchestra welcomes patrons with accessibility needs. Please advise us of any mobility concerns or other accomodations that you require at the time of purchase. For detailed information on accessibility at the Capitol Theatre, please visit



How to Purchase Tickets


Patrons can purchase tickets as a part of subscription package or for individual concerts. In most cases, the earlier you purchase, the more you save.


There are three ways to purchase WSO tickets:

  1. Online. The WSO’s online ticket purchasing is safe, secure, and available 24 hours a day.

  2. In advance by phone or in person. Call or visit the WSO Box Office.
    Hours are Tuesday– Friday from 10 a.m.–6 p.m., 519-973-1238 ext. 2.

  3. At the door. Tickets are available at the door one hour prior to the performance.



Delivery Options


There are four options for ticket delivery:

  1. By mail. A mailing fee may apply.

  2. Print at Home. You will receive an emailed ticket to bring and bring with you to the performance.

  3. E-Ticket. You will receive an electronic ticket in your email, just show us the email on your device at the performance.

  4. Pick up. Tickets may be picked up during WSO Box Office hours or, if requested, from the Will Call table in the lobby at the performance.



Lost or Forgotten Tickets


Can’t find your tickets? Arrived at the theatre only to realize you left your tickets at home? We’ve got you covered!

In advance of a concert, simply call the WSO Box Office to arrange for replacement tickets free of charge.

If you are at the venue, come to the WSO Table in the lobby, be prepared to show ID, and we will replace your tickets free of charge.



Ticket Exchanges


The WSO will exchange your tickets into most concerts up to 24 hours in advance.

This service is free to subscribers, a $5 per ticket exchange fee applies to individual ticket buyers.

Exchanges may be requested through the Box Office at 519-973-1238 ext. 2.

Once you have completed your exchange, please destroy your original tickets as they will no longer be valid and will fail a ticket scan.


Exchange Policy

  • Tickets for past performance cannot be exchanged or returned for a tax receipt.

  • Tickets may be exchanged out of any concert date.

  • Not all concerts are eligible to be exchanged in to.

  • Exchanges are subject to availability. The WSO reserves the right to refuse exchange privileges.

  • Exchanges can only be made for concerts in the same performance season.

  • Exchanges are a “ticket for a ticket.”

  • You will be charged the difference (if any) in ticket value between the ticket(s) you hold and the ticket(s) for the desired performance.

  • Tickets may be exchanged for a charitable tax receipt in lieu of another performance.


Ticket Returns


Tickets are final sale. There are no refunds or cancellations, but we do allow ticket exchanges. If you cannot use your tickets, we encourage you to share them with family, friends, or business associates. You have the option of exchanging your ticket for another in the current season at least 24 hours prior to the concert you hold. Tickets may be exchanged for a charitable tax receipt as long as the WSO Box Office is notified 24 hours prior to the concert date on the ticket.



Weather Policy


The Windsor Symphony Orchestra is committed to honouring its performance schedule. All performances proceed as scheduled despite weather conditions, traffic delays, or area events resulting in street closures (parades/festivals, etc.).


In inclement weather, please allow plenty of extra time.


The WSO regrets that tickets not used due to inclement weather, traffic delays, or other area events may not be returned or exchanged.