Health & Safety at the WSO


Health & Safety at the WSO

Updated January 4, 2022

Due to the recent Provincial announcement made on January 3, 2022, the following concerts scheduled in January 2022 have been cancelled:

  • WSO Rocks! Music of The Who, January 21, 2022
  • Family Concert: Green Eggs and Ham, January 22, 2022

Ticket holders will receive an email with this information. Ticket holders are also invited to contact the Box Office at 519-973-1238 ext. 2 or

Attending an event at the Capitol Theatre? 

  • Do not attend if you are experiencing any COVID-19 symptoms.
  • All attendees aged twelve years or older must show ID and proof of 2 dose vaccination to enter. 
  • Effective January 4, 2022 – Only enhanced vaccine certificate with mobile or printed QR code will be accepted as proof of your 2 dose vaccination.
  • Masks must be worn at all times in the building. 
  • The concession and bar area are currently closed
  • Public washrooms are open at a reduced capacity. 
  • The doors to the main theatre will be open 1 hour prior to show time. 
  • We encourage you to arrive 15-20 minutes earlier than the time you typically arrive at an event to accommodate for wait times at check in stations. 
    Complete Your Arrival Check in Quickly: 
  • Wear a mask upon arrival 
  • Arrive with your enhanced vaccine certificate with mobile or printed QR code 
  • Arrive with photo I.D. in hand 
  • Have your seat assignment on your phone or printed 

To download your QR code for the enhanced vaccine certificate, go to


The WSO is committed to the safety of our patrons, musicians, and staff.  All upcoming concert series will meet all provincial and city public-health measures and provide our patrons with a comfortable and safe experience.

Per provincial ruling, all patrons, aged 12 or older,  attending in-person concerts must provide proof of vaccination.

Effective January 4, 2022, the Province of Ontario requires the use of the enhanced vaccine certificate with QR code and the Verify Ontario app in settings where proof of vaccination is required.   

Please bring proof of 2 dose vaccination record when you arrive at the theatre. Only enhanced vaccine certificate with mobile or printed QR code will be accepted as proof of your 2 dose vaccination.

Please also have government issued photo I.D.

Per provincial ruling, persons aged 12 or older who do not present proof of vaccination and government issued photo ID will not be permitted to enter the theatre.

If you need to access and download your vaccination record please visit

We understand if you are unable to be vaccinated.  You can still experience the music of the WSO through our digital livestreams and recordings! These concerts can be viewed from the comfort and safety of your home.

If you have questions regarding the vaccination policy, digital concerts or WSO programs, please contact our Box Office at: 519-973-1238 ext. 2.

Screening Questionnaire

Before attending a concert, patrons will be asked to complete the online COVID-19 screening questionnaire from of the Windsor Essex County Health Unit or answer screening questions upon arrival at the Capitol Theatre. View the questionnaire:

If you are feeling unwell or do not pass the questionnaire, you may not visit the Capitol Theatre. Please consider viewing the concert as a livestream to your home. Contact the Box Office for a link to the digital livestream 519-973-1238 ext. 2

Seating & Theatre Capacity

The Capitol Theatre is operating at 50% capacity per Provincial guidelines.

Seats will be assigned by the Box Office prior to the event date.

Seating requests for medical conditions will be accommodated to the best of our ability.

Households or friends purchasing as a group will be seated together if tickets are purchased together. Please purchase all the tickets for your group in one transaction if you wish to be seated together.

Patrons will be seated to maintain social distancing.

Mask Policy

All patrons, staff, musicians, crew, and volunteers are required to wear a mask while inside the Capitol Theatre.

Masks must completely cover the nose and mouth and comply with the Windsor-Essex Health Unit guidelines for acceptable face coverings. If a patron does not have an acceptable mask, a mask will be provided. 

Masks may only be removed to drink water.


Hand-sanitization stations are available in the lobby, washrooms, and theatre.

Increased janitorial protocols have been implemented. The Capitol Theatre washrooms will be available for limited capacity use and to maintain social distancing.


The Capitol Theatre concession and bar area remain closed at this time.  Please bring your own water if needed.

Check List for Visiting the Capitol Theatre

  1. I have my seat assignment printed or saved on my phone.
  2. I have proof of vaccination (QR Code) and government issued ID.
  3. I have taken and passed the COVID Screening Assessment the day of the concert.
  4. I have a mask.
  5. I am feeling well.
  6. I am ready to hear some great music!

Stay Safe Wherever You Are

We encourage you to take the necessary precautionary measures to ensure your health. Things you can do to stay safe are:

(From the Windsor-Essex Health Unit)

  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cough and sneeze into your sleeve or a tissue. Dispose of tissue immediately and wash your hands.
  • Practice physical distancing by staying at least 2 metres (6 feet) away from others.
  • Self-monitor for symptoms and stay home when you are sick.
  • Stay home if someone in your house is sick or has symptoms of COVID-19.
  • Avoid close contact with people who are ill.
  • If you are at high-risk for severe illness from COVID-19 (i.e. older adults, those with chronic underlying medical conditions, people with compromised immune systems), consider staying apart from others and getting food and medications delivered by family members or delivery services.
  • Wear a non-medical mask or face covering in public settings and when physical distancing cannot be maintained.

Visit for more details on staying safe.