Health & Safety at the WSO


Health & Safety at the WSO

Updated September 1, 2021

We are thrilled to welcome back live audiences to the Capitol Theatre. To maintain a healthy environment, and keep our patrons, staff, musicians, crew, and volunteers safe, we are implementing the following policies: 


The WSO is committed to the safety of our patrons, musicians, and staff.  All upcoming concert series will meet all provincial and city public-health measures and provide our patrons with a comfortable and safe experience.

What does this mean for you?
All patrons attending in-person concerts must provide proof of vaccination.
Please bring proof of 2 dose vaccination record when you arrive at the theatre (printed or on mobile phone).
Please also have government issued photo I.D.

Per provincial ruling as of September 22, 2021, persons without proof of vaccination are not allowed to enter the theatre.

If you need to access and download your vaccination record please visit

If you have not been vaccinated, or if you have any questions, please contact our Box Office at 519-973-1238 ext. 2.

We understand if you are unable to be vaccinated but you can still experience the music of the WSO through our digital livestreams! These concerts can be viewed from the comfort and safety of your home.

Screening Questionnaire

Before attending a concert, patrons will be asked to complete the online COVID-19 screening questionnaire from of the Windsor Essex County Health Unit or answer screening questions upon arrival at the Capitol Theatre. View the questionnaire:

If you are feeling unwell or do not pass the questionnaire, you may not visit the Capitol Theatre. Please consider viewing the concert as a livestream to your home.


Seats will be assigned by the Box Office prior to the event date.

Seating requests for medical conditions will be accommodated to the best of our ability.

Households or friends purchasing as a group will be seated based on transactions. Please purchase all the tickets for your group in one transaction if you wish to be seated together.

Mask Policy

All patrons, staff, musicians, crew, and volunteers are required to wear a mask while inside the Capitol Theatre.

Masks must completely cover the nose and mouth and comply with the Windsor-Essex Health Unit guidelines for acceptable face coverings. If a patron does not have an acceptable mask, a mask will be provided. 

Masks may only be removed to drink water.


Hand-sanitization stations are available in the lobby, washrooms, and theatre.

Increased janitorial protocols have been implemented. The Capitol Theatre washrooms will be available for limited capacity use and to maintain social distancing.


The Capitol Theatre concession and bar area will be closed at this time. Please bring your own water if needed.

Check List for Visiting the Capitol Theatre

  1. I have my seat assignment printed or saved on my phone.
  2. I have provided proof of vaccination.
  3. I have taken and passed the COVID Screening Assessment the day of the concert.
  4. I have a mask.
  5. I am feeling well.
  6. I am ready to hear some great music!

Stay Safe Wherever You Are

We encourage you to take the necessary precautionary measures to ensure your health. Things you can do to stay safe are:

(From the Windsor-Essex Health Unit)

  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cough and sneeze into your sleeve or a tissue. Dispose of tissue immediately and wash your hands.
  • Practice physical distancing by staying at least 2 metres (6 feet) away from others.
  • Self-monitor for symptoms and stay home when you are sick.
  • Stay home if someone in your house is sick or has symptoms of COVID-19.
  • Avoid close contact with people who are ill.
  • If you are at high-risk for severe illness from COVID-19 (i.e. older adults, those with chronic underlying medical conditions, people with compromised immune systems), consider staying apart from others and getting food and medications delivered by family members or delivery services.
  • Wear a non-medical mask or face covering in public settings and when physical distancing cannot be maintained.

Visit for more details on staying safe.